Die Bedeutung von Kundenerwartungen für das Fortbestehen von Kreditinstituten : Das klägliche Scheitern des aktuellen Betreuungsansatzes

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IUBH-DiscussionPaper - Hastenteufel - Kiszka.pdf (843.29 KB)

Date

2019

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Publisher

IU Internationale Hochschule Erfurt

Abstract

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Keywords

Ganzheitliche Beratung, IU Discussion Papers, Kundenbindung, Kundenerwartungen, Kundenzufriedenheit

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URI

https://repository.iu.org/handle/123456789/3530

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IU Discussion Papers and Reports
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